Adrian Webb

Manager New Product Development
Transport for Victoria

Check out the incredible speaker line-up to see who will be joining Adrian.

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Conference Day One: Tuesday, 26th June 2018

Tuesday, June 26th, 2018

12:20 PM Implementing User Focused Design to Increase Station Productivity

This session will examine some railway station design problems from around the world and suggest how they could have been avoided by user focused design processes. The presentation will include:

. How to set appropriate requirements for projects to utilise user focused design.

. Thinking beyond consultation and feedback

. Building confidence for undertaking testing and trials

. Understanding how user focused design can reduce risk and improve the customer experience.