Conference Day Two: Wednesday, 27th June 2018


9:20 AM - 9:30 AM Opening Remarks by IQPC and the Conference Chair

Peter Munro, General Manager Network Operations, Metro Trains Melbourne

Peter Munro

General Manager Network Operations
Metro Trains Melbourne

9:30 AM - 10:10 AM CASE STUDY: Level Crossings Removal Project, Removing Safety Concerns and Encouraging Urban Growth

Allen Garner, Chief Operating Officer, Level Crossings Removal Authority
Over the course of eight years the Level Crossings Removal Authority will oversee the removal of 50 dangerous and congested level crossings across Melbourne. This 8.3 billion dollar rail project will also develop 23 stations within the space of 4 years which will have significant benefits to the community. This session will include:

  • Exploring how the Level Crossings Removal Project has delivered safety improvements for drivers and passengers, getting people home safer and fester
  • Identifying how the removal of level crossings has removed safety risks and stimulated economic growth for local communities
  • Accessing how this project delivered six months of work in six weeks during the Blackburn Road level crossings removal

Allen Garner

Chief Operating Officer
Level Crossings Removal Authority

10:10 AM - 10:40 AM Thought Leadership Session

10:40 AM - 11:10 AM Thought Leadership Session

11:10 AM - 11:50 AM Implementing User Focused Design to Increase Station Productivity

Adrian Webb, Manager New Product Development, Transport for Victoria
This session will examine some railway station design problems from around the world and suggest how they could have been avoided by user focused design processes. The presentation will include:

  • How to set appropriate requirements for projects to utilise user focused design.
  • Thinking beyond consultation and feedback
  • Building confidence for undertaking testing and trials
  • Understanding how user focused design can reduce risk and improve the customer experience.

Adrian Webb

Manager New Product Development
Transport for Victoria

11:50 AM - 12:30 PM INTERNATIONAL CASE STUDY: London Bridge Station Upgrade, How Stations can be User Friendly and Intuitive

Julian Maynard, Managing Director, Maynard Design
Station Designers are currently tasked with the challenge of creating intuitive designs with a strong focus of way finding and the everyday user experience.

This session will include:

  • Case study of London Bridge Station upgrade: The five year redevelopment of London’s fourth busiest rail station will led to a 60% increase in demand and improved customer experience
  • Explore the innovative concept of Connect Me a new train interior concept that allows for a more comfortable journey, paired with an app that allows passengers to choose their journey requirements
  • Exploring ways that understanding human phycology led to Gateless Gateways a concept using biometric date that will increase current gate line throughput by 50%

Julian Maynard

Managing Director
Maynard Design


1:30 PM - 2:10 PM How Melbourne Metro Rail Authority Aims to Decrease Dwell time by One Minute

Peter Munro, General Manager Network Operations, Metro Trains Melbourne
Crowding on stations and terminals can affect dwell times and result in the deterioration of reliability and journey times. Dwell times are a key driver of the capacity and reliability of the rail network. Learn how Melbourne Metro aims to deliver a one minute improvement in journey times for each line to deliver a large increase to overall reliability. This session will explore:

  • The direct link between station layout and train performance
  • Lessons learnt from prior station designs
  • How to achieve effective dwell time through controlling passenger flow, station accessibility and platform width
  • Solutions to reduce dwell time and increase station performance taken from case studies of Richmond, Parliament and Southern Cross Station from Metro Trains Melbourne Station Dwell Management Project

Peter Munro

General Manager Network Operations
Metro Trains Melbourne

2:10 PM - 2:50 PM EXPERT PANEL DISCUSSION: Ensuring Customer Needs and Expectations are met in Station & Terminal Design

  • Exploring case studies related to bespoke station design
  • The role of new technologies in the design of stations & terminals
  • Strategies to lead to integrated stations & terminals
  • How station design can play a role in increasing station functionality and productivity


3:20 PM - 4:00 PM Wynyard Station Upgrade: From Design to Construction, a Station That Responds to Customer Needs

Peter Church, Executive Director, Precincts & Infrastructure, Transport for NSW
Peter Church will explore the station design, planning and construction that has led to a station that offers increased customer satisfaction and can deal with the rise in demand of Sydney’s third busiest station. This session will explore:

  • The innovations behind Wynyard Station and Wynyard Walk to manage an increase in foot traffic and developing innovation way finding solutions
  • Enhancing the customer experience of Wynyard station through innovation design concepts such as heritage escalators and wynscreen- projects that enhances the walk to Wynyard station
  • Strategies to minimise disruptions in project delivery and ensure safety for commuters on live operating environments
  • Strategies to cope with the expected demand of 100 000 commuters

Peter Church

Executive Director, Precincts & Infrastructure
Transport for NSW

4:00 PM - 4:40 PM Metro Trains Melbourne: Developing an Integrated Rail Underground Rail Network

Anna Gallard, Senior Project Manager, Metro Trains Melbourne
Anna Gallard is Metro Trains Melbourne’s nominated co coordinator for the development of the Melbourne Metro Rail Project. This session offers a perspective of station & terminal design from the lens of a rail operator. This session will explore:

  • The challenges of integrating new metro systems with original stations
  • How designers and rail operators can work together to increase productivity during the construction phase
  • The development of technological innovations such as smart platform screen doors that will increase safety for commuters

Anna Gallard

Senior Project Manager
Metro Trains Melbourne