Conference Day One: Wednesday, 28 June 2017

8:30 AM - 9:00 AM Registration and Welcome Coffee

9:00 AM - 9:10 AM Opening Remarks from IQPC and the Conference Chair

9:10 AM - 9:50 AM International Keynote Presentation: Making the Journey Easy: It’s All About People

Nille Juul-Sorensen, Director, Global Business Leader for Architecture, Arup [United Kingdom]
How do we shift the mindset towards a new concept in transportation hubs? The new trend is veering towards making our Stations and Terminals places to be instead of impersonal, commuting machines. For Nille, it's all about designing a building that enables a passenger experience so simple that becomes intuitive. This session will shed light onto the unexplored possibilities our stations have yet to offer. There is a way of taking the stress out of the commute, and it is simple:

  • Applying integrated and customisable digital overlays to enhance the passengers' experience
  • Exploring a more dynamic design approach to concourse and platforms
  • Integrating the design into the urban fabric, bringing the city inside the Station
  • Real life examples of ‘Hacking’ the traditional functions of the Stations and Terminals
  • How to forecast the demographics of a developing area to plan and design accordingly
  • How do we get the community involved?

Nille Juul-Sorensen

Director, Global Business Leader for Architecture
Arup [United Kingdom]

9:50 AM - 10:30 AM Be Future Ready: Design, Constructability and Customer Satisfaction Driven Upgrade Plans

David Anderson, Technical Director, Aurecon
There is no doubt that increasing our transport network by delivering new infrastructure will have an uplifting effect in our urban centres, which will dramatically improve our quality of life. But if upgrades aren’t thoroughly planned and cleverly executed, we can expect a future filled with overcrowded buildings and lower levels of safety and customer satisfaction. Brownfield sites present challenging demands on innovation, aiming to enhance efficiency security and capacity of the stations. This session will look at how to deliver these upgrades in a seamless, safe, cost-effective and fast way, considering construction, design and customer satisfaction plans.

  • Managing the effects the construction works will have on service schedules, traffic pedestrians and pedestrian movements
  • Multiple stakeholder management across business, residential and users
  • Innovative construction techniques aimed to enhance safety in a crowded construction site and readiness to handle and prevent risks associated with users

David Anderson

Technical Director

10:30 AM - 11:00 AM Thought Leadership Session


A structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!


12:00 PM - 12:40 PM Expert Panel Discussion: Designing Towards an Enhanced Urban Experience: Integrated Land-Use Best Practice

Nille Juul-Sorensen, Director, Global Business Leader for Architecture, Arup [United Kingdom] Ian Connolly, Director, Cox Architecture
As the population grows, the space available in our cities becomes tighter and tighter, presenting a constrained canvas of limited possibilities. It is said that when conditions are challenging, creative minds are set to come up with the most innovative solutions, and this should be no exception. In this panel, you will hear leading experts discuss:

•What are the best ways to utilise space within the stations?
•Strategically planning to infrastructure that promotes usability, sustainability and economic growth
•How can we fully integrate design, comfort and usability in a constrained space?
•What are the best ways to plan residential around stations, taking into account treatment of noise, privacy, safety

Nille Juul-Sorensen

Director, Global Business Leader for Architecture
Arup [United Kingdom]

Ian Connolly

Cox Architecture

12:40 PM - 1:20 PM Case Study: People and Places: Urban Design Led Station Design at Flinders Street Station

Caithleen Jones, Manager, New Product, Public Transport Victoria Jesse Judd, Principal Architect, ARM Architecture
Flinders Street Station is Victoria’s premier station and iconic landmark in Melbourne’s cultural fabric. The State Government’s investment of $100 million into its redevelopment will repair the exterior and improve access and facilities for commuters. It’s clear that the projects has started not just with engineering, but rather passenger needs, overall precinct integration and social inclusion. This session will explore the challenges around heritage works while giving renewed life to enhance customer experience.

  • An overview of key areas such as station identity, movement, familiarity and passenger behaviour, wayfinding, retail, mode interchange and heritage integration
  • Facility upgrades and modernised technology such as ticketing offices and timetabling to integrate a smart station environment
  • Consideration into heritage works to maximise stability and safety while maintaining building integrity to boost tourism

Caithleen Jones

Manager, New Product
Public Transport Victoria

Jesse Judd

Principal Architect
ARM Architecture


2:20 PM - 3:00 PM A New Station Design Audit Tool for Personal Safety Using Crime Prevention through Environmental Design (CPTED)

Graham Currie, Professor of Public Transport, Monash University
This presentation summarises findings of a three-year research program developing an auditing tool for rail stations to measure the effectiveness of their design to improve perceptions of personal safety. In 2016 a Monash University research paper on the Station CPTED Auditing Tool won the best paper award at the Annual Meeting of the US Transportation Research Board in Washington DC.

  • An overview of the auditing tool and its structure
  • Results applied to measure design quality of Melbourne suburban stations
  • Research linking crime, perceptions of personal safety to the station CPTED design scores which isolate the impact of design quality on perceptions of safety

Graham Currie

Professor of Public Transport
Monash University

3:00 PM - 3:40 PM International Case Study: Bringing the Stations Back Into the City: The Ottawa Confederation Line Urban Renewal Project

Jeff Doble, Director of Transportation Design, Associate Principal, Perkins+Will [Canada]
Ottawa’s Confederation Line LRT is one of Canada's biggest urban renewal projects since the 1970's when stations were pulled out of the Urban Centres to leave room for new, wider roads. The car-centric mindset of the era thought public transport obsolete, but now, traffic congestion has become one of our biggest urban problems.In response to that, City of Ottawa and Perkins + Will are working on the projects that will bring people back to efficient, reliable and fast public transport, connecting citizens of the region to Ottawa’s CBD in a fraction of their commute time by car. This session will address:

  • An overview of the project – multimodal design
  • Analysing passenger flow and applying 3D modelling tools
  • Thinking facilities as the touch-point for customers and communities
  • Design solutions developed to improve customer service and passenger experience
  • Planning to ensure Public Transport facilities are higher performing buildings that are easy to maintain and operate
  • A brief overview on PPP and Customer Experience

Jeff Doble

Director of Transportation Design, Associate Principal
Perkins+Will [Canada]


4:10 PM - 4:50 PM The $600-million Mernda Rail Extension Project - Rebuilding the Stations of a Semi-Rural Community

Neil Stonell, Partner, Grimshaw

Neil Stonell


4:50 PM - 5:30 PM Champagne Roundtable Discussion

This champagne roundtable will encourage you to further identify, benchmark, and analyse the key issues and challenges around the design and development of today’s stations. Delegates will choose a topic that they wish to discuss and one member of the roundtable will present back to the group with their findings. Grab a glass of bubbly and discuss the issues whilst forming relationships with influential experts.

Table 1: Repurposing and Building New Stations to Accommodate Next-Gen Business

Table 2: Deploying Strategies for a Future Towards Sustainable and Eco-Friendly Stations

Table 3: Safety First – Best Practices for Minimising Disruption to the Existing Network

5:30 PM - 5:30 PM End of Day One & Networking Drinks