Conference Day One: Tuesday, 26th June 2018


9:20 AM - 9:30 AM Opening Remarks by IQPC Australia and the Conference Chair

Peter Munro, General Manager Network Operations, Metro Trains Melbourne

Peter Munro

General Manager Network Operations
Metro Trains Melbourne

9:30 AM - 10:10 AM INTERNATIONAL CASE STUDY: Montparnesse Station, Paris, How Developers can Preserve the Heritage of Rail Infrastructure while Increasing Functionality

Boubekeur Merabet, Senior Project Manager, SNCF Paris
Montparnesse station is one of the major railway stations serving the city of Paris. It is used by passengers taking the TCV high speed trains to reach major cities such as Bordeaux, Rennes and Nantes.

This session will explore:

  • The challenges of preserving the heritage of this 178 year old station
  • Strategies developers used to integrate the station within its railway facilities (depot, Rollingstock maintenance, Stations services,…)
  • Exploring how new technologies such as predictive modelling software were used to predict and manage challenges of train plat forming
  • How scheduling was used to prevent delays and increase foot traffic by allowing customers to travel on the same path everyday and by separating the arrival flux

Boubekeur Merabet

Senior Project Manager
SNCF Paris

10:10 AM - 10:40 AM Thought Leadership Session



11:40 AM - 12:20 PM PANEL DISCUSSION: Exploring the Importance of Stakeholder Engagement to the Success of Station & Terminal Development

Investment in rail infrastructure from the public and private Sector is increasing. It is extremely important to ensure the needs and expectations of stakeholders are met to guarantee the project is delivered on time and on budget.

  • Explore the best approaches to collaborating with stakeholders to achieve long term business objectives and passenger growth
  • Solutions to ensure stakeholders needs are met
  • Explore the benefits of long term planning
  • How to get stakeholders whose focus is on day to day operations thinking about the future

12:20 PM - 1:00 PM How Sydney Trains Safety Strategies have Led to a 88% customer satisfaction rating and a 94.2% peak train punctuality rating

Australia prides itself on best practises when it comes to rail safety. Project managers have a duty to safety in regards to design, construction, operation and maintenance of rail transport.

This session will include:

  • Understanding the execution phase and what goes into minimising risk before construction has started
  • Safety throughout the life cycle of transport assets from planning, acquisition and operation to disposal
  • How developers are coping with safety concerns over crowded networks
  • How these strategies led to a 14.3% decrease of complaints about safety & security in 2014-2015


2:00 PM - 2:40 PM CASE STUDY: How Sydney Metro’s Design Features will revolutionise the way Sydney Travels and Help Create New Communities

Stephen Spacey, Director Design & Technical Services, Sydney Metro Delivery Office Lisa Danker, Assistant Development Director, Landcom
Sydney Metro will transform the way Sydney travels. It is Australia’s largest public transport project with a budget of $6.2 billion. Sydney Metro will run a train every two minutes in peak time and work seamlessly with existing public transport systems.

  • Case studies taken from the North West Rail Link to Demonstrate how Sydney Metro will achieve over ground and under ground station integration through precinct and land use planning
  • How Sydney Metro will cope with demand by increasing train capacity by 60% from 120 trains an hour to 200 by 2024

Stephen Spacey

Director Design & Technical Services
Sydney Metro Delivery Office

Lisa Danker

Assistant Development Director

2:40 PM - 3:20 PM CASE STUDY: How Infrastructure can Effectively Service Densely Populated Urban Areas to Enhance Customer Experience

Sunail Hasnain, Senior Project Manager, Sydney Trains
A main focus of stations and terminal design is providing major infrastructure in the heart of thickly populated urban areas of the world. This session will look at how this focus can be achieved and how rail owners and operators can manage their impact on people, culture, environment and heritage. This session will explore:

  • How station and terminal facilities can be made into self sustaining economic units
  • How modern methods of construction can enhance existing stations with minimum disruption to people flow
  • Purposely selected case studies from Australia, Japan, Hong Kong, India and Pakistan to compare and contrast these counties approach to station & terminals by looking at their facilities, high speed railways, metros and traditional long distance railways

Sunail Hasnain

Senior Project Manager
Sydney Trains

3:20 PM - 4:00 PM CASE STUDY: The $63 million Transformation and Integration of Frankston Station

Marc Debney, Director, Genton
The Frankston Station Upgrade will create a significantly improved gateway to the community which will provide a more accessible and user friendly experience for commuters. A main focus of Station Architecture is creating a functional design that responds to the requirements of its location and enhances the customer’s journey. This session will explore:

  • How the Design of Frankston Station allows it to be integrated within the community
  • How the design utilized pre fabricated technologies to meet the project challenges
  • How the identity of Frankston Station was created through referencing the local environment in the design phase

Marc Debney



4:30 PM - 5:10 PM CASE STUDY: How to Use Human Centred Design for Better Outcomes in Station Design

Claire Chow, Director Customer Strategy and Experience Design, Transport for NSW Rebecca Want, Director Customer Strategy, Sydney Metro Delivery Office
Human centred design is critical to providing a high quality customer experience at stations and terminals. It provides an approach to help mitigate the risk of getting it wrong when it comes to the customer. This session will explore

  • What exactly is human centred design?
  • What does it involve?
  • Case study of Sydney Metro station testing. What we learned from customers and the changes we made based on their feedback.
  • Bathroom prototype testing case study. Why the typical public transport bathroom design makes life hard for some of our customers

Claire Chow

Director Customer Strategy and Experience Design
Transport for NSW

Rebecca Want

Director Customer Strategy
Sydney Metro Delivery Office
Champagne Roundtable:

You will you hear peer-to-peer led case studies and best practice; you will also receive focused thought leadership and insight into station & terminal development, you will also be provided with drinks to encourage conversation…

How Will it Run?

  • The entire audience will break up into three tables
  • Each topic will be facilitated by a thought leader in the space.
  • Each delegate will have the opportunity to experience both topics and will rotate between the tables every 20 minutes.
  • There will be no PowerPoint presentation, instead participant questions will form the platform for discussion


7:10 AM - 7:40 AM Strategies to Strengthen Customer Experience and Reduce Travel Time at Stations

  • Exploring strategies to reduce dwell time at stations
  • Promoting ease of way finding at Stations & Terminals


7:10 AM - 7:40 AM Strategies to Safely Upgrade Stations in a Live Operating Environment

  • Discussing ways to ensure maximum safety for commutes during station upgrades
  • Exploring strategies to improve asset performance and ensure trains arrive on time


7:10 AM - 7:40 AM Implementing Strategies to Predict, Manage and Prevent Disruptions to Customer during the Construction Phase

  • The importance of predictive management in station & terminals development
  • Explore strategies to maintain operational and network effectiveness long term


7:45 AM - 7:45 AM Networking Drinks with Our Expert Speakers

You’re invited to our complimentary informal networking drinks after the close of Day One. This will be your opportunity to ask international speakers the questions that weren’t answered during Q+A and get to know the people you weren’t partnered with during speed networking.